FREQUENTLY ASKED QUESTIONS
In-stock items typically ship within 48–72 hours, Monday through Friday.
As most products are handcrafted in-house by 7 11 Body Studio, please allow 3–5 business days for production.
Tracking details will be sent via email once your order has shipped.
Items must be returned in their original condition within 7 days of delivery.
Returns that do not meet this condition may be subject to a reduction in refund value. To request a replacement or refund, please provide clear photo documentation of any damage to both the item and its packaging.
7 11 Body Studio is not liable for allergic reactions or skin conditions that may arise from use of our products. By using our products, you acknowledge and accept this responsibility.
Authentic ingredients are used in every batch during the production process. However, due to pricing considerations, some products may not include authentic crystals.
We sincerely apologize for the inconvenience. At 7 11 Body Studio, we accept exchange requests for most items within 7 days of delivery.
Due to the time required for return and reshipment, we highly recommend requesting a refund and placing a new order for your desired item to ensure availability before it sells out.
Trim the wick to before each burn to prevent soot and ensure a steady flame.
Do not burn for more than 2–3 hours at a time.
Keep the container free of dust, debris, and foreign objects.
Never leave a burning candle unattended. Always extinguish before leaving a room.
We strongly recommend performing a patch test before using any new product.
Apply a small amount of the product to a discreet area of skin, such as the inside of your wrist or elbow. Allow 24 hours to observe for any signs of irritation, redness, itching, or other adverse reactions. If any irritation occurs, discontinue use immediately and consult a healthcare professional if necessary.
Individual skin sensitivity varies and reactions may not be immediately apparent.